Agent Assist
Agent Assist refers to real-time AI-powered tools that support human agents during customer interactions (calls, chats, emails), offering relevant prompts, data, scripts, and actions all while the conversation is happening.
Core Capabilities of Agent Assist
Blending innovation with empathy to enhance customer outcomes.
Real-time Suggestions
Auto-suggest replies or solutions based on the conversation Sentiment-aware prompts to guide agent tone or escalation
Knowledge Base Integration
Instantly fetches relevant articles, policies, or SOPs Reduces time spent searching through static documents
Auto-summarization
Summarizes the call/chat post-interaction for documentation Speeds up wrap-up time and improves CRM logging
Guided Workflows
Step-by-step prompts to complete complex or regulated processes Ensures consistency and compliance
Language & Translation Support
Real-time multilingual support for domestic clients
Core Capabilities of Agent Assist
Real-time Suggestions
Auto-suggest replies or solutions based on the conversation Sentiment-aware prompts to guide agent tone or escalation
Knowledge Base Integration
Instantly fetches relevant articles, policies, or SOPs Reduces time spent searching through static documents
Auto-summarization
Summarizes the call/chat post-interaction for documentation Speeds up wrap-up time and improves CRM logging
Guided Workflows
Step-by-step prompts to complete complex or regulated processes Ensures consistency and compliance
Language & Translation Support
Real-time multilingual support for domestic clients
