Analytics
Analytics
We combine deep domain expertise with high-quality data to deliver actionable insights that drive smarter decisions and measurable growth. Whether you’re just beginning your analytics journey or scaling enterprise-wide intelligence, we support you every step of the way from data strategy and governance to collection, integration, and visualization.
Strategic solutions for evolving business needs
Blending innovation with empathy to enhance customer outcomes.
Speech Analytics
We analyze customer calls to uncover insights, track sentiment, and identify service gaps helping you improve conversations and overall experience.
Social Media Analytics
By monitoring social media, we provide real-time insights into how your brand is perceived helping you respond faster, improve engagement, and shape strategy.
NPS & CSAT Improvement
We use advanced tools to understand customer satisfaction and loyalty allowing you to improve service quality and create more positive experiences.
Why Choose Us
Scalable, Flexible, and Built around you
Custom BPO and HRO solutions tailored to your goals, specific needs, and budget.
Proven Track Record of Success
We help organizations streamline operations, cut costs, and achieve business goals with measurable results.
Experienced & Qualified Professionals
Our certified BPO and HRO experts bring deep industry experience, ensuring your processes are in expert hands
24x7 Dedicated Support
Your business never sleeps and neither do we. Our support teams are available around the clock to assist, guide, and ensure uninterrupted service delivery.
Why Choose
Vertex Group?
Experienced and Qualified Team
Our team of RPO professionals is highly trained and certified, with extensive experience in all areas of RPO.
Proven Track Record of Success
We have a long history of helping businesses achieve their RPO goals.
Scalable and Flexible Solutions
We can tailor our RPO outsourcing services to meet your specific needs and budget.
24x7 Customer Support
We are always available to answer your questions and provide support.
Harrison, Michigan
9601 N Polk Ave Harrison, Michigan(MI), 48625
Monday – Friday: 9:00 – 20:00
Saturady: 11:00 – 15:00
Roan Mountain, Tennessee
7071 Balsam Row Rd Shawano, Wisconsin(WI), 54166
Monday – Friday: 9:00 – 20:00
Saturady: 11:00 – 15:00
