Fintech Support
Customer Onboarding & Verification
Streamlined and compliant onboarding for individuals and businesses.
KYC/AML Processing
Document collection, OCR validation, identity verification, and real-time checks.
Video KYC Support
Agent-assisted live verifications and audits (RBI-compliant).
Account Creation Assistance
Helping users navigate app/web signup and wallet/bank linking.
Fraud Detection & Alerts
Real-time flagging of suspicious onboarding or activities.
Risk Profiling
Categorizing users for financial product recommendations (loans, investments, etc.).
Transaction & Payment Support
Ensuring seamless digital financial operations for users and businesses.
Wallet & UPI Support
Assistance with transactions, refunds, linking issues, and limit queries.
Card & Bank Linking Help
Resolving failed transactions, OTP issues, and delays.
Loan/EMI Queries
Helping with loan status, documentation, repayment schedules, and closures.
Dispute Management
Handling chargebacks, failed payments, and reversals.
User & Customer Support
Multi-channel, multilingual assistance that drives trust and retention.
App/Platform Navigation Help
Guiding users through features and dashboards.
Issue Resolution
Password resets, blocked accounts, payment delays, etc.
Customer Education
Explaining new features, financial products, or offers.
NPS/Feedback Campaigns
Capturing insights for product and service improvement.
Fraud Reporting & Escalation
Logging and routing serious complaints securely.
Merchant & Partner Support
Backend support for vendors using fintech platforms for collections, loans, or payouts.
Merchant Onboarding
KYC, business document verification, and onboarding assistance.
Dashboard Support
Helping merchants access transactions, settlement reports, and analytics.
Dispute Resolution
Handling customer complaints, refund coordination, or chargeback issues.
Commission & Payout Management
Ensuring timely and accurate settlements.
Terminal/QR Code Support
Troubleshooting for POS machines, QR activation, and hardware issues.
Lending & Insurance Support
Streamlined processes for loan applicants and policyholders.
Loan Application Support
Eligibility checks, EMI planning, document uploads.
Repayment Assistance
EMI reminders, payment links, bounce management.
Policy Issuance & Claims Tracking
For health, life, and general insurance fintechs.
Renewals & NACH Mandate Handling
Ensuring continuity of financial products.
Customer Retention Campaigns
Upselling, cross-selling, and churn reduction calls.
Compliance, Risk & Back Office Ops
Helping fintechs stay compliant and efficient with robust backend support.
Regulatory Reporting
Preparing MIS reports, RBI compliance documents, and audit trail maintenance.
Fraud Monitoring
24/7 surveillance of transaction anomalies and login patterns.
Blacklist & Sanctions Screening
Screening individuals/entities against global watchlists.
Data Cleansing & Migration
Maintaining clean, accurate user and transaction records.
API & Tech Support (L1/L2)
Initial troubleshooting for app, dashboard, and payment gateway issues.
Customer Onboarding & Verification
Streamlined and compliant onboarding for individuals and businesses.
Streamlined and compliant onboarding for individuals and businesses.
Transaction & Payment Support
Ensuring seamless digital financial operations for users and businesses.
Ensuring seamless digital financial operations for users and businesses.
User & Customer Support
Multi-channel, multilingual assistance that drives trust and retention.
Multi-channel, multilingual assistance that drives trust and retention.
Merchant & Partner Support
Backend support for vendors using fintech platforms for collections, loans, or payouts.
Backend support for vendors using fintech platforms for collections, loans, or payouts.
1. Catalogue Management
BPOs ensure a seamless, accurate, and optimized product listing process across multiple platforms.
SKU Management
Creating, updating, and maintaining SKUs with correct specifications.
Image & Content Upload
High-quality images, keyword-rich titles, bullet points, and descriptions.
Price Mapping & Updates
Monitoring and updating real-time pricing and discounts.
Category & Tag Optimization
Correct taxonomy for better searchability and navigation.
Bulk Uploads & API Integration
Managing bulk product uploads with platform-specific formats (Amazon, Flipkart, etc.).
Compliance Checks
Ensuring all listings follow marketplace guidelines and legal norms.
2. Product Services
Back-end and front-line support to ensure product information, delivery, and quality align with brand/marketplace requirements.
Product Verification
Authenticity checks and vendor compliance documentation.
Inventory Syncing
Real-time updates between seller CMS and marketplace platforms.
Product Lifecycle Management
Tracking each product from listing to delisting based on sales or availability.
Returns & Quality Support
Coordinating between warehouses and buyers to handle quality-related complaints.
3. Buyer Support
Enhancing the end-user shopping experience through prompt and reliable assistance.
Pre-Sales Support
Product inquiries, size guides, and compatibility questions.
Order Tracking & Updates
Real-time tracking, ETA updates, delay notifications.
Returns, Refunds & Replacements
Hassle-free processing to maintain buyer trust.
Loyalty & Retention Programs
Managing loyalty points, wallet credits, and coupons.
Complaint Resolution
NPS and CSAT-focused query handling and feedback loops.
4. Seller Support
Enabling marketplace sellers to scale efficiently through dedicated backend and onboarding support.
Seller Onboarding & Training
Document collection, account setup, platform training.
Catalogue & Pricing Support
Helping sellers list competitively and attractively.
Sales Analytics & Dashboard Support
Interpreting seller performance data and recommending improvements.
Policy Updates & Notifications
Keeping sellers informed on changing compliance and commission policies.
Dispute Resolution
Handling issues related to order cancellations, returns, and ratings.
