Gaming Support
Player Support & In-Game Assistance
Delivering round-the-clock, multilingual support to enhance player satisfaction and retention.
Account Management
Login issues, password resets, profile updates, and two-factor authentication.
Billing & Purchase Support
Handling in-game purchases, refunds, subscription plans, and payment disputes.
Game Navigation Help
Guiding players through levels, gameplay mechanics, and strategy advice.
Bug Reporting & Follow-Up
Logging gameplay issues and ensuring ticket-based resolutions.
Parental Controls & Access:
Supporting queries on child-safe settings and playtime restrictions.
Community & Content Moderation
Maintaining a healthy, safe, and engaging environment for players.
Live Chat & Forum Moderation
Removing offensive content, handling abuse reports, and ensuring community guidelines are followed.
Social Media Monitoring
Engaging with fans, managing negative sentiment, and boosting community interaction.
Content Uploads & Inventory Management
Coordinating digital item drops, DLC content, and in-game store changes.
Analytics, QA & Back-Office Support
Behind-the-scenes services that power user experience and game success.
Support Ticket QA
Ensuring agent responses meet brand tone, empathy, and accuracy guidelines.
Knowledge Base Management
Updating self-help portals with FAQs, walkthroughs, and patch notes.
Content Uploads & Inventory Management
Coordinating digital item drops, DLC content, and in-game store changes.
Player Support & In-Game Assistance
Delivering round-the-clock, multilingual support to enhance player satisfaction and retention.
Delivering round-the-clock, multilingual support to enhance player satisfaction and retention.
Community & Content Moderation
Maintaining a healthy, safe, and engaging environment for players.
Maintaining a healthy, safe, and engaging environment for players.
Analytics, QA & Back-Office Support
Behind-the-scenes services that power user experience and game success.
Behind-the-scenes services that power user experience and game success.
1. Catalogue Management
BPOs ensure a seamless, accurate, and optimized product listing process across multiple platforms.
SKU Management
Creating, updating, and maintaining SKUs with correct specifications.
Image & Content Upload
High-quality images, keyword-rich titles, bullet points, and descriptions.
Price Mapping & Updates
Monitoring and updating real-time pricing and discounts.
Category & Tag Optimization
Correct taxonomy for better searchability and navigation.
Bulk Uploads & API Integration
Managing bulk product uploads with platform-specific formats (Amazon, Flipkart, etc.).
Compliance Checks
Ensuring all listings follow marketplace guidelines and legal norms.
2. Product Services
Back-end and front-line support to ensure product information, delivery, and quality align with brand/marketplace requirements.
Product Verification
Authenticity checks and vendor compliance documentation.
Inventory Syncing
Real-time updates between seller CMS and marketplace platforms.
Product Lifecycle Management
Tracking each product from listing to delisting based on sales or availability.
Returns & Quality Support
Coordinating between warehouses and buyers to handle quality-related complaints.
3. Buyer Support
Enhancing the end-user shopping experience through prompt and reliable assistance.
Pre-Sales Support
Product inquiries, size guides, and compatibility questions.
Order Tracking & Updates
Real-time tracking, ETA updates, delay notifications.
Returns, Refunds & Replacements
Hassle-free processing to maintain buyer trust.
Loyalty & Retention Programs
Managing loyalty points, wallet credits, and coupons.
Complaint Resolution
NPS and CSAT-focused query handling and feedback loops.
4. Seller Support
Enabling marketplace sellers to scale efficiently through dedicated backend and onboarding support.
Seller Onboarding & Training
Document collection, account setup, platform training.
Catalogue & Pricing Support
Helping sellers list competitively and attractively.
Sales Analytics & Dashboard Support
Interpreting seller performance data and recommending improvements.
Policy Updates & Notifications
Keeping sellers informed on changing compliance and commission policies.
Dispute Resolution
Handling issues related to order cancellations, returns, and ratings.
