Health-Tech Support
Patient Support & Engagement
Helping HealthTech platforms and virtual care providers deliver seamless, personalized patient experiences.
Appointment Scheduling
Booking, rescheduling, or canceling appointments across specialties.
Telehealth Coordination
Assisting patients in accessing virtual consultations, setting up devices, and navigating portals.
Prescription Management
eRx support, refill reminders, pharmacy coordination.
Pre/Post-Care Follow-ups
Sending alerts, wellness check-ins, and collecting feedback.
Multilingual Patient Helpdesk
24/7 support via chat, voice, or WhatsApp for global patient bases.
Provider & Clinic Support
Ensuring seamless operational support for doctors, clinics, and diagnostic partners.
Onboarding & Credentialing
Verifying licenses, qualifications, and insurance network inclusion.
Calendar & Availability Management
Syncing schedules across locations or platforms.
Digital Record Handling
EMR/EHR support, including data entry, updates, and file management.
Referral Coordination
Facilitating specialist appointments and document transfers.
Insurance & Claims Assistance
Helping platforms streamline revenue cycles and reduce administrative burden.
Eligibility Verification
Checking insurance coverage and co-pay details before appointments.
Pre-authorization Support
Submitting and following up on approvals for treatments or diagnostics.
Claim Status Tracking
Monitoring claim rejections, denials, and resubmissions.
Patient Billing Support
Explaining EOBs, payment plans, and outstanding balances.
Platform & Tech Support (SaaS/Apps)
Ensuring HealthTech platforms remain functional, user-friendly, and compliant.
User Onboarding & Training
Guiding patients, doctors, or clinics on platform usage.
Technical Issue Resolution
Troubleshooting login errors, video call issues, or app crashes.
API Integration Support
Assisting clients with platform integrations across EMRs, insurers, or labs.
Feedback & Feature Logging
Collecting user feedback and coordinating with product teams.
Back Office & Analytics Support
Providing operational backbone and business insights for HealthTech companies.
Data Entry & Validation
Updating medical records, test results, and appointment history.
TAT & SLA Monitoring
Real-time support metrics, resolution tracking, and reporting.
Patient Surveys & CSAT Collection
Managing NPS, post-consultation feedback.
Regulatory Documentation Support
Preparing compliance audits, consent forms, and reports.
Health Risk Assessments
Calling and surveying patients for wellness/risk profiling.
Patient Support & Engagement
Helping HealthTech platforms and virtual care providers deliver seamless, personalized patient experiences.
Helping HealthTech platforms and virtual care providers deliver seamless, personalized patient experiences.
Provider & Clinic Support
Back-end and front-line support to ensure product information, delivery, and quality align with brand/marketplace requirements.
Back-end and front-line support to ensure product information, delivery, and quality align with brand/marketplace requirements.
Insurance & Claims Assistance
Helping platforms streamline revenue cycles and reduce administrative burden.
Helping platforms streamline revenue cycles and reduce administrative burden.
Platform & Tech Support (SaaS/Apps)
Ensuring HealthTech platforms remain functional, user-friendly, and compliant.
Ensuring HealthTech platforms remain functional, user-friendly, and compliant.
Back Office & Analytics Support
Providing operational backbone and business insights for HealthTech companies.
Providing operational backbone and business insights for HealthTech companies.
1. Catalogue Management
BPOs ensure a seamless, accurate, and optimized product listing process across multiple platforms.
SKU Management
Creating, updating, and maintaining SKUs with correct specifications.
Image & Content Upload
High-quality images, keyword-rich titles, bullet points, and descriptions.
Price Mapping & Updates
Monitoring and updating real-time pricing and discounts.
Category & Tag Optimization
Correct taxonomy for better searchability and navigation.
Bulk Uploads & API Integration
Managing bulk product uploads with platform-specific formats (Amazon, Flipkart, etc.).
Compliance Checks
Ensuring all listings follow marketplace guidelines and legal norms.
2. Product Services
Back-end and front-line support to ensure product information, delivery, and quality align with brand/marketplace requirements.
Product Verification
Authenticity checks and vendor compliance documentation.
Inventory Syncing
Real-time updates between seller CMS and marketplace platforms.
Product Lifecycle Management
Tracking each product from listing to delisting based on sales or availability.
Returns & Quality Support
Coordinating between warehouses and buyers to handle quality-related complaints.
3. Buyer Support
Enhancing the end-user shopping experience through prompt and reliable assistance.
Pre-Sales Support
Product inquiries, size guides, and compatibility questions.
Order Tracking & Updates
Real-time tracking, ETA updates, delay notifications.
Returns, Refunds & Replacements
Hassle-free processing to maintain buyer trust.
Loyalty & Retention Programs
Managing loyalty points, wallet credits, and coupons.
Complaint Resolution
NPS and CSAT-focused query handling and feedback loops.
4. Seller Support
Enabling marketplace sellers to scale efficiently through dedicated backend and onboarding support.
Seller Onboarding & Training
Document collection, account setup, platform training.
Catalogue & Pricing Support
Helping sellers list competitively and attractively.
Sales Analytics & Dashboard Support
Interpreting seller performance data and recommending improvements.
Policy Updates & Notifications
Keeping sellers informed on changing compliance and commission policies.
Dispute Resolution
Handling issues related to order cancellations, returns, and ratings.
