How We Simplified Your Business
We manage medical queries, billing assistance, and digital health onboarding with care and accuracy. Our back-office teams streamline claims processing, data entry, and EHR management. With secure, tech-enabled operations, we help Health Tech platforms deliver smarter, patient-centric care.
Patient Support & Engagement
Helping HealthTech platforms and virtual care providers deliver seamless, personalized patient experiences.
Appointment Scheduling
Booking, rescheduling, or canceling appointments across specialties.
Telehealth Coordination
Assisting patients in accessing virtual consultations, setting up devices, and navigating portals.
Prescription Management
eRx support, refill reminders, pharmacy coordination.
Pre/Post-Care Follow-ups
Sending alerts, wellness check-ins, and collecting feedback.
Multilingual Patient Helpdesk
24/7 support via chat, voice, or WhatsApp for global patient bases.
Provider & Clinic Support
Ensuring seamless operational support for doctors, clinics, and diagnostic partners.
Onboarding & Credentialing
Verifying licenses, qualifications, and insurance network inclusion.
Calendar & Availability Management
Syncing schedules across locations or platforms.
Digital Record Handling
EMR/EHR support, including data entry, updates, and file management.
Referral Coordination
Facilitating specialist appointments and document transfers.
Insurance & Claims Assistance
Helping platforms streamline revenue cycles and reduce administrative burden.
Eligibility Verification
Checking insurance coverage and co-pay details before appointments.
Pre-authorization Support
Submitting and following up on approvals for treatments or diagnostics.
Claim Status Tracking
Monitoring claim rejections, denials, and resubmissions.
Patient Billing Support
Explaining EOBs, payment plans, and outstanding balances.
Platform & Tech Support (SaaS/Apps)
Ensuring HealthTech platforms remain functional, user-friendly, and compliant.
User Onboarding & Training
Guiding patients, doctors, or clinics on platform usage.
Technical Issue Resolution
Troubleshooting login errors, video call issues, or app crashes.
API Integration Support
Assisting clients with platform integrations across EMRs, insurers, or labs.
Feedback & Feature Logging
Collecting user feedback and coordinating with product teams.
Back Office & Analytics Support
Providing operational backbone and business insights for HealthTech companies.
Data Entry & Validation
Updating medical records, test results, and appointment history.
TAT & SLA Monitoring
Real-time support metrics, resolution tracking, and reporting.
Patient Surveys & CSAT Collection
Managing NPS, post-consultation feedback.
Regulatory Documentation Support
Preparing compliance audits, consent forms, and reports.
Health Risk Assessments
Calling and surveying patients for wellness/risk profiling.
