case study

About The Company The client is a company operating with a subscription-based business model and they partner with Vertex for retention campaigns. The subscriber base is significant, comprising approximately 12 million subscribers, with around 20,000 interactions handled via the Vertex site. Problem Statement Initially, the retention rate stood at 34%. However, a change in U.S.…

About the client The client is a leading online food ordering and delivery platform in India, renowned for its ability to provide quick and convenient food services to customers nationwide. With a strong focus on making food accessible whenever and wherever customers desire, the client has become a household name in the food delivery industry,…

Client Overview The client is a leading Indian lifestyle retailer specializing in beauty, wellness, and fashion products. With a significant presence across multiple platforms, including web and mobile, the client experiences a surge in sales volumes during the festive season. The company conducts 3-4 major sale campaigns annually, making operational efficiency during peak times critical.…

About the client Our eCommerce client specializes in selling a diverse range of products, including consumer electronics, fashion, home essentials, groceries, and lifestyle products. Their online presence spans multiple platforms, including their website and various eCommerce marketplaces. Challenges Faced Inconsistent Product Attributes Disparate sources of product information led to discrepancies in product descriptions, images, prices,…

Client Overview An Indian lifestyle retailer specializing in beauty, wellness, and fashion products. This client operates on multiple platforms and touchpoints, spanning both B2B and B2C marketplaces, with offerings available across web and mobile platforms, as well as physical stores. Challenges faced: The client faced several key challenges that impacted agent performance and the…

About the Client The client is a B2B SaaS company offering a high-quality project management solution for SMBs. Despite a strong product, they struggled with generating consistent leads and converting them into paying customers.   Challenges and Impact: Key Solutions & Outcomes Achieved To address these challenges, the client partnered with a digital marketing agency…

Case Study The client is a well-established insurance provider offering a wide range of insurance products, including personal, commercial, and social/rural insurance. Recognizing the need for regional language support to improve customer satisfaction and address multilingual challenges, the client sought to enhance its customer service through the strategic use of language resources. Download Now Error:…

About the Client: The client is one of the fastest-growing online insurance distribution platforms, offering a diverse array of insurance products. The company is focused on leveraging innovative solutions to provide customers with seamless access to insurance products while maintaining a strong commitment to customer satisfaction.   Challenges Faced: Despite its rapid growth, the client…

About the client: The client is recognized as one of India's top online EdTech platforms, dedicated to providing an affordable and comprehensive learning experience for students through both online and offline models. The platform sources lead via various digital channels, including web and social media, as well as walk-ins at student centres. Inquiries primarily focus…

About the Client The client is a leading insurance company that offers a diverse range of insurance products, including personal, commercial, and social/rural insurance. To enhance customer satisfaction and address multilingual support issues, the company implemented a strategic approach focused on regional language support in southern regions.   Challenges Faced: Despite its strong market presence,…