The client is a leading online food ordering and delivery platform in India, renowned for its ability to provide quick and
convenient food services to customers nationwide. With a strong focus on making food accessible whenever and wherever
customers desire, the client has become a household name in the food delivery industry, ensuring convenience and
quality at home.
The client faced several operational challenges during the festive sales season, including:
The client anticipated a 40% increase in order volumes during the holiday season, which meant a significant rise in demand for customer service support and operations
The existing Business as Usual (BAU) workforce was insufficient to meet this demand, creating an urgent need to hire additional temporary resources. The hiring process needed to be completed in just 15 days
Over 300 people were required to be recruited, onboarded, and trained within a week
Given the circumstances of the holiday season, all work needed to be executed remotely, with no in-person training or physical presence
To address these challenges, a strategic, multi-faceted approach was implemented:
To address these challenges, a strategic, multi-faceted approach was implemented:
Customer Experience Management
Services
Analytics
BIM & CAD
10 Times Square, 6th Floor, New York 10018, USA
Empire Heights B, 9th Floor , Business Bay Dubai, UAE
Vertex Tower, 70, Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana 122016
Enkay Towers, 448A, Phase V, Udyog Vihar, Sector 19, Gurugram, Haryana 122022
(US) +1 (510) 721- 0010
(UAE)+971 588057377
contactvertex@vertexgroupofcompanies.com
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