Logistics Support
Order Management & Fulfillment
Streamlining the order lifecycle from confirmation to final delivery.
Order Processing
Automated intake, validation, and assignment of orders to fulfillment centers.
Inventory Coordination
Syncing stock levels across multiple channels and warehouses.
Order Routing
Intelligent routing to nearest/fastest fulfillment center.
Packing & Labeling Instructions
Supporting 3PLs and sellers with standardized packaging SOPs.
Dispatch Scheduling
Coordinating dispatch windows with carriers.
Shipment Coordination & Tracking
Providing real-time visibility and communication across the supply chain.
Shipment Tracking
Live tracking updates shared via SMS, email, chat, or WhatsApp.
Last-Mile Coordination
Resolving issues during final delivery (incorrect address, delivery slot change, etc.).
Reverse Logistics
Handling return pickups, transit damage claims, and restocking.
Route Optimization Support
Analyzing data to suggest more efficient delivery routes.
Buyer Support
Improving customer satisfaction through proactive and responsive logistics communication.
Order Status Updates
Notifying buyers at every stage processed, shipped, out for delivery, delivered.
Delivery Rescheduling
Managing failed delivery attempts or buyer-requested changes.
Lost/Damaged Item Claims
Filing claims and coordinating replacements/refunds.
Address Validation & Correction
Assisting buyers in correcting wrong/incomplete addresses.
Feedback & NPS Collection
Capturing logistics-related CX data post-delivery.
Seller & Warehouse Support
BPOs serve as the operational bridge for logistics partners.
Onboarding New Carriers
Documentation, platform access, and training.
Escalation Handling
Coordinating issue resolution between carriers and clients.
SLA (Service-Level Agreement) Monitoring
Ensuring carriers adhere to delivery timelines and quality standards.
Invoicing & Payment Support
Assisting in logistics billing, invoice verification, and reconciliation.
Order Management & Fulfillment
Streamlining the order lifecycle from confirmation to final delivery.
Streamlining the order lifecycle from confirmation to final delivery.
Shipment Coordination & Tracking
Providing real-time visibility and communication across the supply chain.
Providing real-time visibility and communication across the supply chain.
Buyer Support
Improving customer satisfaction through proactive and responsive logistics communication.
Improving customer satisfaction through proactive and responsive logistics communication.
Seller & Warehouse Support
Helping sellers ensure timely and accurate order dispatch.
Helping sellers ensure timely and accurate order dispatch.
Carrier/Vendor Support
BPOs serve as the operational bridge for logistics partners.
BPOs serve as the operational bridge for logistics partners.
1. Catalogue Management
BPOs ensure a seamless, accurate, and optimized product listing process across multiple platforms.
SKU Management
Creating, updating, and maintaining SKUs with correct specifications.
Image & Content Upload
High-quality images, keyword-rich titles, bullet points, and descriptions.
Price Mapping & Updates
Monitoring and updating real-time pricing and discounts.
Category & Tag Optimization
Correct taxonomy for better searchability and navigation.
Bulk Uploads & API Integration
Managing bulk product uploads with platform-specific formats (Amazon, Flipkart, etc.).
Compliance Checks
Ensuring all listings follow marketplace guidelines and legal norms.
2. Product Services
Back-end and front-line support to ensure product information, delivery, and quality align with brand/marketplace requirements.
Product Verification
Authenticity checks and vendor compliance documentation.
Inventory Syncing
Real-time updates between seller CMS and marketplace platforms.
Product Lifecycle Management
Tracking each product from listing to delisting based on sales or availability.
Returns & Quality Support
Coordinating between warehouses and buyers to handle quality-related complaints.
3. Buyer Support
Enhancing the end-user shopping experience through prompt and reliable assistance.
Pre-Sales Support
Product inquiries, size guides, and compatibility questions.
Order Tracking & Updates
Real-time tracking, ETA updates, delay notifications.
Returns, Refunds & Replacements
Hassle-free processing to maintain buyer trust.
Loyalty & Retention Programs
Managing loyalty points, wallet credits, and coupons.
Complaint Resolution
NPS and CSAT-focused query handling and feedback loops.
4. Seller Support
Enabling marketplace sellers to scale efficiently through dedicated backend and onboarding support.
Seller Onboarding & Training
Document collection, account setup, platform training.
Catalogue & Pricing Support
Helping sellers list competitively and attractively.
Sales Analytics & Dashboard Support
Interpreting seller performance data and recommending improvements.
Policy Updates & Notifications
Keeping sellers informed on changing compliance and commission policies.
Dispute Resolution
Handling issues related to order cancellations, returns, and ratings.
