We manage medical queries, billing assistance, and digital health onboarding with care and accuracy. Our back-office teams streamline claims processing, data entry, and EHR management. With secure, tech-enabled operations, we help HealthTech platforms deliver smarter, patient-centric care.
Providing real-time visibility and communication across the supply chain.
Live tracking updates shared via SMS, email, chat, or WhatsApp.
Resolving issues during final delivery (incorrect address, delivery slot change, etc.)
Handling return pickups, transit damage claims, and restocking.
Analyzing data to suggest more efficient delivery routes.
Improving customer satisfaction through proactive and responsive logistics communication.
Notifying buyers at every stage processed, shipped, out for delivery, delivered.
Managing failed delivery attempts or buyer-requested changes.
Filing claims and coordinating replacements/refunds.
Assisting buyers in correcting wrong/incomplete addresses.
Capturing logistics-related CX data post-delivery.
Streamlining the order lifecycle from confirmation to final delivery.
Automated intake, validation, and assignment of orders to fulfillment centers.
Syncing stock levels across multiple channels and warehouses.
Intelligent routing to nearest/fastest fulfillment center.
Supporting 3PLs and sellers with standardized packaging SOPs.
Coordinating dispatch windows with carriers.
BPOs serve as the operational bridge for logistics partners.
Documentation, platform access, and training.
Coordinating issue resolution between carriers and clients.
Ensuring carriers adhere to delivery timelines and quality standards.
Assisting in logistics billing, invoice verification, and reconciliation.
