E- Commerce Support
Catalogue Management
BPOs ensure a seamless, accurate, and optimized product listing process across multiple platforms.
BPOs ensure a seamless, accurate, and optimized product listing process across multiple platforms.
Product Services
Back-end and front-line support to ensure product information, delivery, and quality align with brand/marketplace requirements.
Back-end and front-line support to ensure product information, delivery, and quality align with brand/marketplace requirements.
Buyer Support
Enhancing the end-user shopping experience through prompt and reliable assistance.
Enhancing the end-user shopping experience through prompt and reliable assistance.
Seller Support
Enabling marketplace sellers to scale efficiently through dedicated backend and onboarding support.
Enabling marketplace sellers to scale efficiently through dedicated backend and onboarding support.
Catalogue Management
BPOs ensure a seamless, accurate, and optimized product listing process across multiple platforms.
SKU Management
Creating, updating, and maintaining SKUs with correct specifications.
Image & Content Upload
High-quality images, keyword-rich titles, bullet points, and descriptions.
Price Mapping & Updates
Monitoring and updating real-time pricing and discounts.
Category & Tag Optimization
Correct taxonomy for better searchability and navigation.
Bulk Uploads & API Integration
Managing bulk product uploads with platform-specific formats (Amazon, Flipkart, etc.).
Compliance Checks
Ensuring all listings follow marketplace guidelines and legal norms.
Product Services
Back-end and front-line support to ensure product information, delivery, and quality align with brand/marketplace requirements.
Product Verification
Authenticity checks and vendor compliance documentation.
Inventory Syncing
Real-time updates between seller CMS and marketplace platforms.
Product Lifecycle Management
Tracking each product from listing to delisting based on sales or availability.
Returns & Quality Support
Coordinating between warehouses and buyers to handle quality-related complaints.
Buyer Support
Enhancing the end-user shopping experience through prompt and reliable assistance.
Pre-Sales Support
Product inquiries, size guides, and compatibility questions.
Order Tracking & Updates
Real-time tracking, ETA updates, delay notifications.
Returns, Refunds & Replacements
Hassle-free processing to maintain buyer trust.
Loyalty & Retention Programs
Managing loyalty points, wallet credits, and coupons.
Complaint Resolution
NPS and CSAT-focused query handling and feedback loops.
Seller Support
Enabling marketplace sellers to scale efficiently through dedicated backend and onboarding support.
Seller Onboarding & Training
Document collection, account setup, platform training.
Catalogue & Pricing Support
Helping sellers list competitively and attractively.
Sales Analytics & Dashboard Support
Interpreting seller performance data and recommending improvements.
Policy Updates & Notifications
Keeping sellers informed on changing compliance and commission policies.
Dispute Resolution
Handling issues related to order cancellations, returns, and ratings.
1. Catalogue Management
BPOs ensure a seamless, accurate, and optimized product listing process across multiple platforms.
SKU Management
Creating, updating, and maintaining SKUs with correct specifications.
Image & Content Upload
High-quality images, keyword-rich titles, bullet points, and descriptions.
Price Mapping & Updates
Monitoring and updating real-time pricing and discounts.
Category & Tag Optimization
Correct taxonomy for better searchability and navigation.
Bulk Uploads & API Integration
Managing bulk product uploads with platform-specific formats (Amazon, Flipkart, etc.).
Compliance Checks
Ensuring all listings follow marketplace guidelines and legal norms.
2. Product Services
Back-end and front-line support to ensure product information, delivery, and quality align with brand/marketplace requirements.
Product Verification
Authenticity checks and vendor compliance documentation.
Inventory Syncing
Real-time updates between seller CMS and marketplace platforms.
Product Lifecycle Management
Tracking each product from listing to delisting based on sales or availability.
Returns & Quality Support
Coordinating between warehouses and buyers to handle quality-related complaints.
3. Buyer Support
Enhancing the end-user shopping experience through prompt and reliable assistance.
Pre-Sales Support
Product inquiries, size guides, and compatibility questions.
Order Tracking & Updates
Real-time tracking, ETA updates, delay notifications.
Returns, Refunds & Replacements
Hassle-free processing to maintain buyer trust.
Loyalty & Retention Programs
Managing loyalty points, wallet credits, and coupons.
Complaint Resolution
NPS and CSAT-focused query handling and feedback loops.
4. Seller Support
Enabling marketplace sellers to scale efficiently through dedicated backend and onboarding support.
Seller Onboarding & Training
Document collection, account setup, platform training.
Catalogue & Pricing Support
Helping sellers list competitively and attractively.
Sales Analytics & Dashboard Support
Interpreting seller performance data and recommending improvements.
Policy Updates & Notifications
Keeping sellers informed on changing compliance and commission policies.
Dispute Resolution
Handling issues related to order cancellations, returns, and ratings.
