We manage medical queries, billing assistance, and digital health onboarding with care and accuracy. Our back-office teams streamline claims processing, data entry, and EHR management. With secure, tech-enabled operations, we help HealthTech platforms deliver smarter, patient-centric care.
BPOs ensure a seamless, accurate, and optimized product listing process across multiple platforms.
Creating, updating, and maintaining SKUs with correct specifications.
High-quality images, keyword-rich titles, bullet points, and descriptions.
Monitoring and updating real-time pricing and discounts.
Correct taxonomy for better searchability and navigation.
Managing bulk product uploads with platform-specific formats (Amazon, Flipkart, etc.)
Ensuring all listings follow marketplace guidelines and legal norms.
Back-end and front-line support to ensure product information, delivery, and quality align with brand/marketplace requirements.
Authenticity checks and vendor compliance documentation.
Real-time updates between seller CMS and marketplace platforms.
Tracking each product from listing to delisting based on sales or availability.
Coordinating between warehouses and buyers to handle quality-related complaints.
Enhancing the end-user shopping experience through prompt and reliable assistance.
Product inquiries, size guides, and compatibility questions.
Real-time tracking, ETA updates, delay notifications.
Hassle-free processing to maintain buyer trust.
Managing loyalty points, wallet credits, and coupons.
NPS and CSAT-focused query handling and feedback loops.
Enabling marketplace sellers to scale efficiently through dedicated backend and onboarding support.
Document collection, account setup, platform training.
Helping sellers list competitively and attractively.
Interpreting seller performance data and recommending improvements.
Keeping sellers informed on changing compliance and commission policies.
Handling issues related to order cancellations, returns, and ratings.
