We manage cancellations, rebookings, loyalty programs, and customer queries with speed and empathy. Back-end support includes itinerary management, vendor coordination, and payment processing.
Managing end-to-end booking journeys across travel, hotel, and experience platforms.
Booking, modifications, upgrades, and cancellations.
Handling bulk/group travel itineraries or event-based bookings.
Supporting agents or customers with personalized travel plans.
Secure transactions, refunds, vouchers, and discount application.
Real-time availability syncing across multiple booking channels (GDS, OTA, etc.).
Delivering exceptional customer experience across touchpoints — pre-trip, in-trip, and post-trip.
Visa guidance, travel insurance info, COVID/travel advisory updates.
Handling flight delays, rescheduling, missed connections, hotel no-shows.
Managing reviews, complaints, loyalty points, and service recovery.
Coordinating between hotels, airlines, and travellers.
24/7 support in major international languages.
Helping hospitality partners deliver seamless check-in, stay, and check-out experiences.
Managing check-ins, room preferences, concierge requests remotely.
Spa, restaurant reservations, transport, or in-room services.
Logging and routing service requests to hotel staff.
Addressing VIP guest concerns and ensuring prompt redressal.
Enrolling guests, managing tier upgrades, and redemptions.
Managing communication and service-level alignment with airlines, hotels, and activity providers.
KYC, contracts, certifications for hotels, transport operators, and agents.
Updating seasonal pricing, special packages, and inclusions.
Handling inter-partner conflicts (billing issues, cancellations, overbookings).
Ensuring vendor services meet defined quality benchmarks.
Assisting partners with GDS/OTA integrations and technical issues.
Operational efficiency through data handling, reporting, and insights.
Traveler profiles, vendor databases, rate cards.
Financial backend support for agencies and platforms.
Listening to interactions and ensuring high CSAT scores.
Insights on booking trends, customer preferences, and service gaps.
